Voice loggers record all the conversation on the phone lines. This is especially useful in those cases where transactions are done over the phone. When the client disputes the transaction, the voice recording can serve as an evidence or record.
IVR or Interactive Voice Recording systems are those where the caller selects options on a VOICE MENU and is automatically directed to the required destination, for the required pre-recorded piece of information he/she is seeking. This is a direct replacement of telephone operators or manpower and can work 24x7.
Voice Mails like answering machines, record the messages of a caller in the voice mail box of respective
users.
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